Communications Coordinator
Working hours: 35 hours per week. Hybrid working dependant on service needs, with a minimum of 40% at Territorial Headquarters, London, SE5, remainder at a UK base.
Interview Date: 24th October 2024 (In person at 1 Champion Park, London, SE5 8FJ )
A Mission priority of The Salvation Army is to Seek Justice and Reconciliation and
The Family Tracing Service which has been serving communities since 1885, continues to strive to locate family members for the opportunity of reconciliation or reconnection.As our Communications Coordinator you will be responsible for all-source Communications Management from a range of stakeholders. You will be a confident communicator especially via telephone and digital channels and possess the ability to adapt to a variety of communication styles.
You will have experience delivering a professional service in response to enquiries and the ability to formulate bespoke correspondence. You can create insight reports from electronic data to sensitively secure client consent to share their good news stories for publication in media channels.
You will support the Caseworker team in handling new enquiries and general service administration as required. You will hold a small allocation of tracing cases, since, integral to everything we do is the continual experience of working alongside our core service users with empathy and care and to join with the team in helping to bring about reconciliations.
Are you a person who compassionately helps others and genuinely enjoys speaking with and advising people? Are you ready to create new opportunities for Family Tracing to continue to be the go-to service of its kind and to support the people who entrust their personal situation to us?Are you in sympathy with the aims of the Salvation Army as a church and charity? And could you thrive each day by upholding our values of integrity, boldness, compassion, passion, respect, and accountability. If you are someone with natural enthusiasm who can help us to expand the reach of the Family Tracing Service, this new role could be for you.
We offer this new role in a committed team within the Mission Service, alongside flexible working policies, Learning and Development opportunities and a range employee benefits.
In order to complete your application please download and read the job profile and any other attachments.In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.