Passenger Service Agent (PRM) - Luton Airport
Optime Group are proudly working in partnership with a well-known Luton Airport ground handling business to recruit a team of Passenger Service Agents.
Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Luton Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!
Whats on offer:
- Rate of pay: £12.40 per hour (Day Shifts), £12.84 per hour (Night Shifts)
- Shift Pattern: 4-on / 4-off
- Shift times available:
- 0500-1700 x5 roles available or
- 1700-0500 x2 roles available or
- 1100-2300 x1 roles available
- Hours: 12-hour shifts
- Temp to Perm (performance based)
Start Date:
- March 2025
Key Duties:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.
Requirements:
- Great work ethic.
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using your own initiative.
- Full UK Driving licence (desirable).
- The ability to multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
- UK Settled Status (If applicable).
- 5 Year Address History
- 5 Year Work Reference History
- Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!Optime Group is acting as an Employment Business in relation to this vacancy.