Digital Stores Technician
Location: Location Based, Ponteland Police Station
Hours/Contract: Permanent, 22hrs per week (Monday – Friday, there is flexibility around the days and times)
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference?This could be the perfect time for you to join us in our Digital Policing Department as an IT Stores Technician.
Working alongside colleagues in the Stores function you will participate in the delivery of a high preforming, cost effective Digital Policing stores support service that meets the agreed service levels for critical business functions. Working in stores you will maintain, check and audit stock of designated Digital Policing equipment and accessories while administering the Digital Policing asset register for equipment held in the Stores.You will oversee the End User Device equipment returns, repair and replacement process and provide advice and guidance on the use of equipment issued.
What you’ll do- Working in a busy Stores environment you will be responsible for booking in, updating, issuing and disposing of IT kit ensuring that the Digital Policing asset register is updated at all times through the equipment’s lifecycle.
- Using your communication skills you will assist customers visiting stores to collect a range of IT equipment, offering guidance and assistance on the basic operating instructions of the equipment being issued.
- Linking in with 3rd Parties, you will invoke the return / warranty process for kit requiring repairs in line with force policy and procedure.
- Monitor stock levels, ensuring accurate stock records are maintained and minimum stock levels are always available.
- Previous experience of working in a stores environment, using a range of Microsoft M365 products and a support environment ticketing system (JIRA, SCSM etc).
- Experience working within demand lead role while being fully aware of Service Level Agreements and accurate record keeping.
- Strong teamworking skills and ability to work collectively to deliver force objectives.
- Good communication skills, being able to set out logical, clear instructions adapting language and messages to meet the needs of different people / audiences.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of Stores Technician with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Leader, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process.Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a part time, permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a 6 month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.