Children's Clinical Support Worker - Sleep Study Service
Job overview
An exciting opportunity has become available within the Paediatric Respiratory Service at Nottingham University Hospitals NHS Trust, QMC campus.
We are looking for an enthusiastic and motivated individual with a passion for delivering high standards of care to join our team. Excellent communication skills are essential to this role. You must be reliable and able to work flexibly in partnership with an experienced clinical support worker as part of our wider multi-disciplinary team.Following appropriate training, you will undertake clinical and non-clinical duties working autonomously to provide the day-to-day running of the sleep study service and a comprehensive administrative service for the respiratory nursing team.
The post will be 19.5 hours per week, split over a minimum of 3 days (excluding weekends and bank holidays). The post requires working Friday, flexibility with other working days, ensuring the core service hours of 0930-1400 are covered.
Main duties of the job
Key performance areas include:
To work as a member of a team coordinating the organisation of sleep studies for children and young people attending Nottingham Children’s Hospital.
To run a daily outpatient clinic, demonstrating how to use sleep study equipment to ward staff/patients/parents/carers, distributing equipment, and answering questions they may have.
Provide a comprehensive administrative service for the sleep study service and respiratory nursing team.
Data entry and maintenance of databases, supporting the team with monitoring quality such as service evaluation.
A point of contact for service users and health professionals.
To ensure sleep studies are downloaded and upload reported sleep studies onto electronic patient records.
To liaise with secretaries and consultants, book and outcome appointments.
Develop health promotion and education in conjunction with other health care professionals ensuring that all patient care within the multi-disciplinary team is based on research.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
KEY JOB RESPONSIBILITIES- Clinical
To liaise with families in person, by telephone, e-mail or in writing as appropriate in relation to paediatric sleep study referrals.
Following appropriate training and under the appropriate direct/indirect supervision of a Registered Nurse, work independently as a member of a team coordinating and organising the sleep study service for children and young people attending Nottingham Children’s Hospital.
To run a daily clinic, demonstrating how to use sleep study equipment to ward staff/patients/parents/carers, distributing equipment and answering/signposting any questions they may have.
To prioritise workload in particular any studies that may be urgent, providing the ward staff with equipment quickly and efficiently for inpatients.
To download patients sleep study recordings and return completed reports in a timely manner.
To refer any patient concerns to the paediatric respiratory team.
Have an up to date understanding of safeguarding children and young people.
Coordinate the use and maintenance of equipment. Ensure the servicing of all equipment used by the sleep study service and respiratory team is up to date. To ensure that replacements are available for children in the community, whilst equipment is being serviced.
Liaise with medical equipment services unit (MESU) to ensure quality assurance is maintained with equipment.
Consider, order and effectively deploy available resources to achieve safe care. This includes monitoring stock levels of equipment required for patients and contacting relevant company representatives.- Clerical
Competently use the hospital IT systems, such a CareFlow, Webhiss and DHR. Use IT skills to maintain Excel spreadsheets and create word documents.
To book appointments into daily sleep study clinics following time specified pathways to ensure waiting time targets are achieved.
Assist in the development and maintenance of the existing paediatric sleep studies database.
To maintain accurate records of all contacts made with the child and family which should be available to colleagues, senior nursing/medical staff.
To assist in the implementation of audit and patient satisfaction questionnaires that is identified by the paediatric respiratory team. Work in conjunction with the respiratory team to use the findings of these projects to make changes and improvements to the service.
To assist in the organisation and coordination of educational study days for the respiratory team as appropriate.- Communication
Communicate effectively with the multidisciplinary team in order to promote efficient patient care and maintain effective channels of communication. Attend meetings and take minutes as appropriate.
Report all accidents and untoward incidents to the nurse in charge of the area and complete incident forms in accordance with Trust policy.
Maintain accurate patient records written and electronic. Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patient’s records at all times.
Liaise with other wards and departments as necessary for the coordination of patients care and the smooth running of the sleep studies service.- Personal Professional
To have appropriate knowledge and understanding of Trust policies and demonstrate a professional manner and confident approach at all times.
Take full responsibility for the completion and delivery of work to a high standard within the allocated timescales.
Undertake mandatory and job-specific training.
To participate in an annual individual performance review with the Paediatric Respiratory Nurse Specialist.
Use initiative in planning daily and weekly routines.
Carry out expected roles without the need for constant supervision and direction, recognising limitations and seeking supervision where necessary.
Undertake any other duties which may be reasonably required, in addition to those attached relating to your specific area.
Participate in educational programmes in the paediatric respiratory service at Nottingham Children’s Hospital and the wider trust as needed.
Ensure uniform policy is followed.- Management
Support a culture of teamwork within the department.
Use resources effectively in order to provide quality care whilst having an awareness of budgetary issues.
Comply with Health and Safety and Infection Control Polices and ensure that staff, patients and visitors are aware of the procedures.
Maintain a safe and healthy working environment.
Be aware of the principles of risk management and clinical governance in relation to Nottingham Children’s Hospital.
GENERAL DUTIES
In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below:
Infection Control
To maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness, hygiene and infection control.
Safeguarding children, young people and vulnerable adults
Nottingham University Hospitals is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are therefore expected to behave in such a way that supports this commitment.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all NHS records effectively in line with the Health Record Keeping Policy and other Health Records and Corporate Records Management policies and procedures in order to meet the Trust’s legal, regulatory and accountability requirements.
Health and Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.
To co-operate fully in discharging the Trust policies and procedures with regard to health and safety matters.
To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident/incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the Trust is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.
Health and Wellbeing
Employees are expected to take all reasonable steps to look after both their physical health and mental health. To support employees to achieve this NUH offers a wide range of health and wellbeing activities and interventions. The full programme can be viewed at on the staff intranet.
Line managers are expected to encourage and support staff to look after their health and wellbeing, including the release of staff to attend health and wellbeing activities and interventions.
General Policies Procedures and Practices
To comply with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these.
WORKING CONDITIONS
Mental Effort- Concentrate for frequent periods with a predictable work pattern i.e. clinics, assessments, report writing, etc.
- Handle equipment as required.
- Work a minimum of three days a week (excluding weekends and bank holidays) with a requisite to work Friday to meet the needs of the service.
- Able to work in a host of clinical and office environments within the hospital setting.
- Works with families where there will be a need to engage with the following emotive situations:
Communication of complex needs.
Emotional and physical challenges.
Safeguarding issues.
Long-term and life-limiting medical conditions.
Person specification
Qualifications
Essential criteria- GCSE English and Maths grade 4 to 9 or equivalent.
- NVQ3 in Business Administration or Healthcare (or equivalent)
Experience
Essential criteria- Previous experience in a child and/or health care setting.
- Experience in using Microsoft Word, Outlook, Excel and PowerPoint.
- Evidence of previous work without direct supervision.
Communication
Essential criteria- Ability to work in a team.
- Effective written and verbal communication skills. Good interpersonal skills.
Planning and Organisational skills
Essential criteria- Ability to organise own workload.
- Manage time effectively and display initiative.
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
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Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
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If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
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Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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