[ref. b41743201] Helpdesk Mortgage Advisor

Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK.

We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.

What You’ll Be Doing:

• Handling inbound mortgage enquiries, providing expert guidance and support.
• Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information.
• Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs.
• Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.

• Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII
• Outstanding benefits package, including:
• Life Assurance (8x salary)
• 7% employer pension contribution
• 27 days holiday (+ ability to purchase 4 additional days)
• +1 wellness day & +0.5 celebration day
• Electric Car Leasing Scheme
• Free car parking
• Regular social events and ongoing staff development
• Salary progression – structured increases of £500 at key milestones.
• Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.

How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from you!

Apply now to take the next step in your career.