Employee Relations Manager
Job overview
Employee Relations Manager
Are you passionate about creating a positive and supportive workplace? We have an exciting opportunity for an Employee Relations Manager to lead our dedicated Employee Relations (ER) team at Croydon Health Services. If you have strong leadership skills and expert knowledge of employment law, we’d love to hear from you!
Who We’re Looking For
We’re looking for someone who is:
- A strong communicator with extensive experience in employee relations
- Confident handling highly complex cases and working with multiple stakeholders
- Passionate about coaching and developing managers to enhance their ER skills
- Organised and results-driven, with the ability to meet ER performance targets
Interview Date - TBC
Main duties of the job
What You’ll Be Doing
As our Employee Relations Manager, you’ll work closely with the Head of Employee Relations to ensure our ER team provides a proactive, efficient, and fair service for managers and staff. You’ll play a key role in:
- Leading and supporting the ER team to resolve cases fairly, quickly, and in line with best practices
- Advising on and managing complex ER cases in a fast-paced, unionised environment
- Coaching and training managers so they feel confident handling ER matters
- Driving performance improvements and helping to meet key ER objectives
Working for our organisation
Why Join Croydon Health Services?
At Croydon Health Services NHS Trust, we’re proud to serve a diverse community of over 360,000 people. Our dedicated team of 4,100 staff provides both hospital and community care, ensuring people get the support they need—whether in Croydon University Hospital, specialist clinics, or even their own homes.
We know that working in healthcare comes with challenges, but with the right team, we’re making a real difference. We’re committed to innovation, staff development, and empowering our people to shape the future of healthcare.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Qualifications
Essential criteria- Educated to Degree Level
- CIPD qualified and registered
- PG Certificate in Employment Law
Experience
Essential criteria- Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations
- Experience in the development and delivery of employee relations training.
- Experience of managing teams
- Experience of managing highly complex investigations
- Experience of policy development and implementation
- Proven ability to improve service delivery through innovative solutions and process optimisation
- NHS experience
Knowledge and Skills
Essential criteria- Knowledge of ER best practice.
- Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered.
- Good IT skills including word/excel/PowerPoint.
- Thorough knowledge of employment law and its application in Employee Relations
- Excellent written and communication skills- able to communicate with a wide range of people on complex issues
- Familiar with HR systems and producing reports
- Skilled ESR user
- Trained job matcher