Deputy Pathology Support Manager - Milton Keynes - ref. b28825115
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Visit our website to catch up on our latest news.
Job overview
Deputy Pathology Support Manager
Department: Pathology - Blood Science (Pathology Support)
Full-Time, Band 6 £37,338 - £44,962 per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
We are seeking someone to take a leading role in our Pathology Support Unit. You will support the Department Manager to ensure that the Pathology Reception area is functional interface between service users and the laboratory, assist in the development of a fully integrated pathology reception service, support the organisation and training of a team of dedicated Health Science Assistants and Phlebotomy staff, and the test referral processes performed by the team.You will also support the Manager to ensure the service delivered is responsive to clinical requirements, operates within budgetary constraint and perform monitoring of all activity.
For further details, please contact Grant Barker, Blood Science Manager at [email protected] or 01908 995830.
Interview date: 17 February 2025
We are unable to provide sponsorship for this role
Main duties of the job
This role requires the holder to support the Manager for the Pathology Support Unit (PSU) including assistance in managing the staff and processes within it. The post holder will support the manager to make the pathology reception area a functional interface between the users and laboratory.The post involves participation in and organisation of training and supervision of staff. The post holder will assist in the management of change in the ways that the sample reception service is provided to improve that service, including creating a single cohesive unit.
PSU also manages the referral process of all Blood Science specimens requiring specialised analysis, assists in monitoring reference supplier performance and management of the receipt of those results facilitating post analytical activity for referred investigations.
PSU is also responsible for the pathology facilitated phlebotomy service to Acute Trust clinical locations.
The Pathology Deputy Support Manager is not responsible for delivery of this service but will act under direction of the manager to ensure it is responsive to clinical requirements within budgetary constraints; monitor phlebotomy activity and staff performance; assist in the production of reports providing assurance of service delivery and that lead to service improvement.
Working for our organisation
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Visit our website to catch up on our latest news.
"We care We communicate We collaborate We contribute"
Detailed job description and main responsibilities- Provide professional advice and expertise within the scope of service of the Pathology Support Unit.
- Take a leading role (but not be responsible for) in the education and training of staff; ensuring all staff are both trained and competent for the tasks they are required to perform.
- Take a leading role (but not be responsible for) in the maintenance/monitoring of relevant statutory and Trust Health & Safety requirements. Implement further measures as required to enhance and improve the working environment in the department.
- Take a leading role (but not be responsible for) in the maintenance and development of IT systems required for delivery of the Pathology Support Unit.
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria- Educated to A, AS or NVQ level 3 (or equivalent) and certified.
- IBMS Certificate of Achievement (or equivalent).
- Fire Safety, Health & Safety (statutory requirements), Infection Prevention & control, Information Governance (including GDPR), Safeguarding Adults & Children, Equality and Diversity.
- ISO 15189 Standards for Medical Laboratories.
- IBMS Standards & Codes of Practice.
- Phlebotomy Process.
- Microsoft Office applications.
- Laboratory Information Systems, Quality Management systems/tools and NPEX.
- NHS EPR, ESR & Risk/Incident Management Systems.
- Management Qualification.
- Mental Health knowledge/awareness
Experience
Essential criteria- Experience of a range of routine and non-routine healthcare science activities acquired through training to degree or equivalent level of knowledge
- Investigating/Managing complaints and/or incidents.
- Self-Inspection in an auditor role at a standard required by Medical Laboratory accreditation.
- Line Management including team leading, absence management, Annual Joint Review & PDRs, staff rostering.
- Managing Suppliers.
- Training & Competency assessment of staff.
- Risk management, Risk/COSHH assessment.
- Equipment maintenance & record keeping.
- Managing/monitoring supplier performance.
- LIMS, EPR/NPEX order comms system development.
- QMS tool (i.e. QPULSE) document, Incident, Asset and Training management
- Managing Change.
Skills
Essential criteria- Organisational – manage competing priorities.
- Keyboard/VDU skills
- Team leading & co-ordinating.
- Accuracy & attention to detail.
- Methodical task approach.
- Problem solving & troubleshooting.
- Maintenance of concentration whilst managing competing priorities.
- Dexterous and good hand/eye coordination.
Personal and people development
Essential criteria- Sickness absence management.
- Performance/capability management
- AJR/PDR.
Communication
Essential criteria- Good verbal & written communication in English.
- Report and SOP writing.
- Presenting skills.
- Customer service skills.
- Effective meeting Chair.
Specific requirements
Essential criteria- Able to perform the duties of the post with reasonable aids and adaptations
- Able to perform the duties of the post with reasonable aids and adaptations.
- Able to perform all necessary PSU roles required.
- Able to support 24/7 laboratory service during unsocial hours if required.
- Able to work 12 hours shifts if required.
- Able to work both within a team and as an individual.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.