Repair Technician - Glasgow

Provide best-in-class tool repair service.

What does the role involve?

As a Repair Technician you will:

• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files.
• Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
• Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools.
• Conduct final functional and safety testing after every repair to ensure customer safety.
• Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best-in-class repair service to Hilti customers.
• Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel.
• Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
• Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.

What you need is:

• Have a solid understanding of the technical / functional area.
• Experience in maintaining and repairing electric tools / similar skill base
• Willingness to learn & adaptability to take on new challenges
• Ability to work in a dynamic environment - execute multiple tasks on time to fulfill daily operational deadlines
• Electrical or mechanical background is an advantage
• Relevant electrical or mechanical license is an advantage
• Comfortable using a computer e.g. Microsoft windows, Internet, Excel, and SAP is desirable

We have an excellent mix of people and some of our best people joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams
• Have a solid understanding of the technical / functional area.
• Experience in maintaining and repairing electric tools / similar skill base
• Willingness to learn & adaptability to take on new challenges
• Ability to work in a dynamic environment - execute multiple tasks on time to fulfill daily operational deadlines
• Electrical or mechanical background is an advantage
• Relevant electrical or mechanical license is an advantage
• Comfortable using a computer e.g. Microsoft windows, Internet, Excel, and SAP is desirable

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams