Customer Success Specialist
About Open
Open is an insurtech on a mission to deliver the best insurance experiences for the world.Founded in Australia, we've expanded globally and are now growing rapidly in the UK - partnering with some of the country's leading consumer brands. And we're just getting started.
We're proud to be a certified B Corporate, using business as a force for good. Our AI-powered platform makes insurance more transparent, affordable, and customer-friendly - and we're building a global team that's curious, kind and driven by impact.
What you'll do
Join our UK Customer Success team as we grow our local presence and bring world-class support to more customers. Backed by our international tools and team, you'll help shape a standout service experience in the UK.
Support is focused on Mobile, Contents and Travel insurance customer exclusively via chat and email, delivering fast, clear, and helpful interactions.
Key responsibilities include:
- Assisting customer with enquiries and policy management via chat and email
- Explaining the benefits and coverage details of our Mobile, Contents, and Travel insurance products
- Guiding users through our digital self-service tools
- Making quick, accurate policy updates
- Maintaining compliance and ethical customer care
Location & Working hours:
- This is a remote role, with access to our hub in London
- Monday to Friday only - no weekend work
- Full-time, with a rotating shift pattern during UK business hours
Start Date:
We're aiming for a July 2025 start date, but we're opening up conversations now to meet great people ahead of time.
Why join Open?
You'll be joining a high-growth company at a pivotal moment - helping to shape the UK customer experience working alongside a passionate and collaborate global team.
Here's what to expect:
- Competitive salary and access to our employee share scheme
- A flexible, high-trust culture that supports you to do your best work
- Clear growth pathways and career development opportunities
- Annual professional development allowance (e.g. courses, coaching, fitness)
More about us
Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good.
We're proud of our open, collaborative and high-performing culture - and we're looking for people who are curious, kind and driven by impact.
We believe in diversity, inclusion and building a team that reflects the communities we serve. If you don't tick every box but feel excited by the role - we encourage you to apply.
Find out more about us here!