Service Desk Engineer

• Location: Chessington (5 days onsite)
• Job Type: Full-time
• Salary: £35,000

Overview

Join our client's team as a Service Desk & Operations Supervisor, where you will be pivotal in delivering Service Excellence. You’ll manage resources to meet customer SLAs in areas like preventative maintenance, call-outs, and more, ensuring high standards and operational efficiency.

• Service Management: Oversee scheduled and emergency service jobs using our Clik Service Management Programme.
• Installation Coordination: Manage the customer installation process and maintain team communication.
• Operational Excellence: Manage operated accounts, conduct hygiene visits, control stock usage, and support the sales team.
• Compliance & Safety: Ensure all operations comply with industry regulations and company policies, focusing on health and safety.

• Experience in a technical support or service desk role.
• Proficient with service management programs (e.g., Clik) and CRM systems.
• Strong administrative, organizational, and communication skills.
• Ability to work in a high-pressure environment, prioritizing tasks effectively.

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Supportive work environment.

• Integrity, accountability, strong communication, teamwork, and a proactive attitude.

To apply, please submit your CV and a cover letter detailing your relevant experience and interest in the role. Please feel free to email with any queries.