Technical Support Specialist - Part Time, OpsTech Team (Hiring Immediately)
Amazon TA Rowley Regis Full-time
IT systems that work effectively keep Amazon’s operations running at full
speed. Our IT Support Engineers work behind the scenes to troubleshoot any
issues and improve our systems, so that we can operate at our best. Your focus
will be to make sure our IT infrastructure is up to the demands of our global
business. At the same time, you’ll get to work with the latest technology and
Support end-user equipment and your building’s IT infrastructure
Help with key network projects, like the IT setup of new Amazon buildings
Suggest new processes that improve the way Amazon uses IT in its operational
sites
You’ll be based on site and will travel to other operational sites in your
country, and potentially internationally, several times a month. As an IT
Support Engineer, you’ll work with remote and on-site colleagues to support
them with any issues. You’ll use your expertise to make sure our platforms are
working at their best, often implementing projects to maintain or improve our
IT infrastructure. In some cases, you may also help design the infrastructure
work. You can expect to troubleshoot disruptive IT incidents one day and come
up with new processes that make our IT systems better the next. You’ll also
spend time training and mentoring your colleagues, giving you the opportunity
global operations. Maintaining, upgrading and protecting the IT infrastructure
and end-user devices of one of the world’s largest businesses requires diverse
skills. Some of the team are engineers who help implement solutions and create
new ones, whilst other people take management roles, providing leadership to
new solutions. Lots of our people are based on site. Our team operates around
the clock, making sure we can offer support or carry out important maintenance
security protocols
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
opportunity employer and does not discriminate on the basis of race, national
speed. Our IT Support Engineers work behind the scenes to troubleshoot any
issues and improve our systems, so that we can operate at our best. Your focus
will be to make sure our IT infrastructure is up to the demands of our global
business. At the same time, you’ll get to work with the latest technology and
learn from leaders who are creating the warehouse environments of the future.
Key job responsibilitiesSupport end-user equipment and your building’s IT infrastructure
Help with key network projects, like the IT setup of new Amazon buildings
Suggest new processes that improve the way Amazon uses IT in its operational
sites
Train and mentor IT technicians
A day in the lifeYou’ll be based on site and will travel to other operational sites in your
country, and potentially internationally, several times a month. As an IT
Support Engineer, you’ll work with remote and on-site colleagues to support
them with any issues. You’ll use your expertise to make sure our platforms are
working at their best, often implementing projects to maintain or improve our
IT infrastructure. In some cases, you may also help design the infrastructure
for new buildings and make sure everything is working for the site launch.
No two days are the same at Amazon, which makes this an exciting place towork. You can expect to troubleshoot disruptive IT incidents one day and come
up with new processes that make our IT systems better the next. You’ll also
spend time training and mentoring your colleagues, giving you the opportunity
to see your team develop and your career grow.
Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’sglobal operations. Maintaining, upgrading and protecting the IT infrastructure
and end-user devices of one of the world’s largest businesses requires diverse
skills. Some of the team are engineers who help implement solutions and create
new ones, whilst other people take management roles, providing leadership to
our tech support colleagues so they can better help our end-users.
Amazon’s OTS team work hard to balance performance and sustainability in allnew solutions. Lots of our people are based on site. Our team operates around
the clock, making sure we can offer support or carry out important maintenance
with minimal business interruption.
### BASIC QUALIFICATIONS- Degree in Computer Science
- Experience as an Administrator of heterogeneous networks, Microsoft Windows
- Experience with networking infrastructure, system integration and working
- A valid UK driving licence
- Proficiency in written and verbal English
- Additional industry certifications such as ITIL, Cisco (CCNA, CCNP),
- Experience in diagnostic and problem solving responsibilities
- Experience in fast-paced, customer focused environment
- Experience of working with common network and internet protocols such as
security protocols
- Experience in IT Asset Management and purchasing or WLAN
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with
disabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.
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