Senior Business Analyst

Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

The role includes leadership and performance management of a team of analysts.

A typical day to day would see you actively working with Transformation and the business stakeholders to shape and define business solutions. You will also be consulting with various figures, both inside and outside of the business, to understand and evaluate the impacts of change.

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

• Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements.
• Recommend the best method of achieving the required business outcome via the application of a wide range of analytical tools and techniques, including process mapping, re-engineering, gap analysis, statistical/database analysis and prototyping; and make clear recommendations based on sound analysis of options.
• Interpret legislative and regulatory changes, assessing the wider impact on business procedures and in designing business solutions to ensure compliance with externally-driven timeframes.
• Be responsible for performance management of Business Analysts, supporting their development and training needs
• Create clear and engaging documentation, using visuals and stats to explain requirements, options, and feasibility to different stakeholders.
• Support business acceptance testing activities, ensuring that Testing Strategy/Plans are fit for purpose and providing a central escalation point for any queries and issues arising from the Testing Team.

• Strong Life and Pension product knowledge
• Possess strong interpersonal skills
• Proficient in a wide range of information/data presentation techniques
• Have a good understanding of project methodologies and approaches
• Possess a systematic, disciplined and analytical approach to problem solving
• Strong written and verbal communication skills and the ability to influence and negotiate with stakeholders at all levels