Secretarial Assistant - Peterborough
Job overview
Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!
We are currently looking to recruit an enthusiastic and motivated Secretarial Assistant to join Ophthalmology within the Head & Neck Unit at Peterborough City Hospital.
The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.
Main duties of the job
To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the Ophthalmology department.
To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.
To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.
To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.
To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.
Provide assistance to the other members of the team and assist with their workloads as necessary.
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please refer to the job description and person specification for more information regarding the job role.
Person specification
Education and Qualifications
Essential criteria- Educated to GCSE level standard English Language at Grade A – C (or equivalent)
- NVQ 2 in Business and Administration
Experience
Essential criteria- Previous Secretarial/Office experience
- Experience of working with the general public and/or professionals
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
- Experience of using MS Office, particularly MS Word and Outlook
- Experience of working within the NHS and an understanding of medical terminology
- Experience of using Hospital systems
Key skills
Essential criteria- Good standard of written and verbal communication at all levels
- Organisational skills and a flexible approach to work
- Commitment to self-development
- Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Knowledge
Essential criteria- Knowledge and understanding of Confidentiality and the Data Protection ACT
- Understanding and working practice of NHS performance targets including 18 week referral to treatment times