IT Digital Support Engineer
Wiltshire College & University Centre have an exciting opportunity for an IT Digital Support Engineer to join our team.
Location: Trowbridge, WiltshireSalary: £34,003 per annum (Professional Services Grade 8)
Job Type: Permanent, Full Time 37 hours per week, 52 weeks per year
Closing Date: 12th January 2025
IT Digital Support Engineer - The Role
Are you a technology enthusiast with a knack for providing exceptional IT support? Wiltshire College & University Centre is looking for a skilled IT Digital Support Engineer to join our dynamic team. This is a fantastic opportunity to play a pivotal role in enhancing our digital services and supporting both staff and students.
As an IT Digital Support Engineer, you will be an integral part of our IT & Digital Support team. You will offer expert second-line support across a range of hardware and software issues, with a particular focus on user administration. Your experience with Active Directory and SCCM will be key to ensuring smooth operations across our network and devices.
IT Digital Support Engineer - Key Responsibilities:
Your responsibilities will include:
- Delivering high-quality technical support for staff and students across all IT systems.
- Managing and maintaining mobile equipment to meet the needs of the College's curriculum and business requirements.
- Assisting with troubleshooting and resolving technical issues promptly to minimise disruption.
- Empowering staff with training and guidance to make the most of digital tools and technologies.
IT Digital Support Engineer - You:
The ideal candidate will have:
- Experience in IT support and a strong technical background.
- Expertise in Active Directory, SCCM, and user administration.
- A passion for technology and a commitment to supporting others in developing their digital skills.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Essential Qualifications:
- Maths and English GCSE at Grade C / 4 or equivalent
- Level 4 or above in a relevant subject area or equivalent knowledge and experience.
- Relevant certifications such as CompTIA A+, N+ or similar
By joining us, you will become part of an innovative, forward-thinking institution where your contributions will directly impact the effectiveness of our digital services and enhance the College's overall operations. You will work in a supportive and collaborative environment, with opportunities for growth and development.
If you are excited about the prospect of shaping the future of digital support in education, we would love to hear from you.
IT Digital Support Engineer -- Benefits:
- 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
- Automatic enrolment into the Local Government Pension Scheme
- Discounts with a wide variety of retailers
- Free onsite car parking
To submit your application for this exciting IT Digital Support Engineer opportunity, please click 'Apply' now.