Medical Receptionist
RECEPTION Receiving patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
GENERAL ADMINISTRATION Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Processing and distributing incoming and outgoing mail Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Ordering and monitoring of stationery and other supplies Keeping the reception area, notice boards, leaflet etc.
tidy and presentable Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners.Undertake statutory and mandatory training as required. APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details Arrange transport to hospital appointments for housebound patients MEDICAL RECORDS MANAGEMENT Ensure that all records are accurately compiled in advance for each consulting session.
Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address.
Other Job Responsibilities CONFIDENTIALITY Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures Actively report health & safety hazards and infection hazards immediately Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.Undertaking periodic infection control training (minimum annually) Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System Using personal security systems within the workplace according to Practice guidelines Making effective use of training to update knowledge and skills EQUALITY AND DIVERSITY The post-holder will support, promote, and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.