[ref. q24228620] Customer Service Coordinator - Part Time
Millbrook Group Ltd Northampton
Job Advert
We are looking for a caring and compassionate person who will deliver first-class customer service to our customers as our newCustomer Service Coordinator on our small and friendly team in Round Spinney, Northampton.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment andaids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation
of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more
independently.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
- Whilst some customer service experience would be great, you might also have a more diverse background coming from Care, Public
- You’ll be agile, and love to resolve problems, sometimes looking outside of the box for the answer
- Good attention to detail and accuracy
- Genuine care and compassion which feeds your motivation to deliver outstanding customer service
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
- An annual salary of £14952.08
- 25 hours per week (Monday to Friday 08:00 - 13:00)
- 25 days holiday (plus bank holidays) Pro-rata
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our corecompany values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Kettering, 15 mi from Northampton
Hols 8am & 4.30pm
£23,400pa
Start date: 11th November 2024
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