Customer Service Advisor

About Our Client

Our client is a prominent large organisation in the heart of Haywards Heath. With a broad national presence, they are committed to delivering exceptional services and creating a satisfying experience for their customers across the United Kingdom.

Job Description

• Respond promptly to customer inquiries and ensure customer satisfaction
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer's needs and provide accurate, valid and comprehensive information
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Work with customer service team to ensure proper customer service is being delivered
• Remain up-to-date with product knowledge

The Successful Applicant

A successful Customer Service Advisor should have:

• Proven customer support experience or experience in a similar role
• Strong phone handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise and manage time effectively

• An annual salary of £23, 400
• Monday to Friday work schedule with 37.5 hours per week
• A permanent position within the company
• A friendly and supportive company culture that values each employee
• The opportunity to grow and develop your customer service skills