Client Services Manager

About Our Client

This firm is a well-established company in the Professional Services industry that employs over 1000 dedicated professionals. With a reputation for excellence, the company prides itself on providing top-quality services to its clients. It is located in Stoke-On-Trent and offers a diverse and stimulating work environment.

Job Description

As Client Services Manager, you'll be fully immersed with our experienced accounts team, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding. It's a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You'll:

• Manage and look after your own vibrant and diverse client portfolio.
• Cultivate long-lasting relationships becoming the go-to for clients.
• Lead a team, overseeing the production of the work to deliver a fantastic service.
• Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
• Wow clients daily, getting to know their business to deliver a great experience.
• Contribute to our growth by retaining existing clients and building relationships with potential new clients.
• Coach and develop the accounts team and line reports.

The Successful Applicant

A successful Client Services Manager should have:

• Be ACA / ACCA qualified.
• Have practice experience as a manager or assistant manager.
• Have worked with a range of clients, including owner-managed businesses.
• Be tech-savvy, with a knowledge of CCH desirable.
• Be a superb leader that energises those around you.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

• A competitive salary in the range of £42,000 - £48,000 per year DOE
• A generous holiday allowance
• Flexible hybrid working arrangements
• An opportunity to work in a diverse and stimulating work environment
• A chance to lead and manage a team within a reputable company in the Professional Services industry

We encourage all qualified candidates who are passionate about their work to apply and join our team in Stoke-On-Trent.