Customer Care Specialist- Night Shifts
Customer Care Specialist- Night Shifts | United Kingdom | JR2408_0054
We have a fantastic opportunity for a Customer Care Specialist to join our Aerospace team in Heathrow. This role will be based on site and working 4 on 4 shift pattern, 19:00-7:00.
YOUR ROLE
Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospace customers' transport and logistics needs, ensuring a seamless flow of aerospace goods across the globe and ensuring critical components reach their destination safely and efficiently.As an Aerospace Customer Care Specialist you will work as a team to provide support and assistance to colleagues and your line Manager as well as ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.
Your role would involve building close relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers. The role requires you to identify areas of our business which require improvements i.e. operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly.
YOUR RESPONSIBILITIES- End to End responsibility for handling and coordination of both import and export aerospace shipments.
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
- Document, investigate and conduct root cause analysis on any deviations using KN systems (Core Log, NPS).
- Pro-actively advise and consult Customers to ensure satisfaction.
- Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
- Building strong customer relationships and ensure that customer requirements are met. Develop strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.
- Experience in either freight forwarding or transport planning.
- Knowledge of aerospace or AOG shipments would be advantageous.
- Strong customer service orientation with excellent telephone manner and communication skills.
- Excellent knowledge of MS office features, especially excel.
- Conflict resolution skills.
- Availability to work night shifts.
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre.We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Fabiola Balboa16094926034