[ref. e62999621] Operations Director

As our Operations Director you will be instrumental in transforming our company’s vision into practical strategies and tangible outcomes, all while leading efforts to enhance performance, boost revenue, meet agreed targets, and foster both organic and inorganic growth.

Requirements

• Be an active member of the Monarch Water Executive Leadership Team, supporting the strategic planning and operational performance, direction, compliance and management of the business.
• Be a collaborative partner to key stakeholders such as commercial & finance and the sales team, working closely with colleagues in the wider business.
• Bring a broad range of commercial and operational knowledge and skills to the Leadership team sharing ideas, best practices and solutions across all functions.
• In conjunction with the leadership and MD, collaboratively continue to review the right size model for the business ensuring we are delivering for our customers needs and business requirements.
• Actively contribute to the continuing development of the rolling 3 year strategic plan that delivers growth and exceptional financial performance in addition to strengthening the talent within all areas of responsibility, accounting for new M&A integration.
• Work in partnership to deliver the targeted NPS and other key metrics for the business.
• Work in partnership with the leadership team to drive the engagement agenda and improve the culture to support the goal of becoming an employer of choice. Subscribe and promote the Culligan core values.
• Work in partnership with the leadership team and IT to ensure the reporting and MI in the business is fit for purpose, being optimized and leveraged.

• To take the lead responsibility for the daily and wider deployment of policies, procedures and attitudes ensuring compliance to legislative and local EHS requirements.
• Through the deployment of Safety Culture (IT software), ensure that employee and stakeholder engagement are optimised for the benfit of both employees and the business.
• To work collaboratively with external business colleagues in driving and contributing to the wider group EHS objectives and targets.
• To ensure that plocies and their application are consistent across sites and functions and ensure that M&A integration is carried out with these policies in mind
• To develop and deploy appropriate metrics and KPI’s to track the business performance in EHS and record / report this openly to the business to help drive improvement and recognise improvement or performance needs generally.
• To act as the operational strategic thought partner with the Managing Director.

• Build executable and convertable strategies that seek to reduce cost, inefficiency and waste whilst improving customer and internal stakeholder experience.
• Ensure that the PPD function(s) are harmonized and fully integrated to production (assembly) outputs and customer demand.
• Through IT partners and stakeholders, build, implement and maintain greater tracking and efficiencies through MRP into the end to end process.
• Continuously drive to improve and maintain key supplier SLA’s and relationships in conjunction with the wider management team in ensuring that the best operational efficiencies are derived from the relationship.
• In conjunction with the Commercial & Finance Director and Sales Director, drive the Sales, Inventory, and Operations planning (SI&OP) process, to ensure the right supply is in place for new sales and customer acquisition.
• To develop and deploy appropriate metrics and KPI’s to track the business performance, record and report this openly to the business to drive improvement and performance generally.
• Identify, drive and be accountable for implementing projects for growth opportunities in the UK.

• Oversee and be responsible and accountable for all aspects of our operations in field and locally.
• Through the Service Manager, consistently leverage operational efficiencies to drive greater density and effective revenue generation in our field service operations whilst driving service retention and reduced churn.
• Drive site wide efficiencies and optimization of local and wider operational footprints, being considerate of long range plan (LRP) strategies and objectives.
• Ensure compliance and overall effectiveness of our local and external sub-contract fleet of vehicles and foklifts.
• Provide operational and financial insight on performance to drive the operational needs, budget management and strategic plans of the business, including CAPEX investment.
• Provide commentary and insight for management and corporate reporting packs.
• Work with the commercial & finance teams to optimise and maximise the potential of financial systems to gain commercial and financial insight, introducing dashboard reporting and KPI’s as appropriate.

• Ensure that as a key stakeholder in NPD, technical and regulatory compliance is delivered and adhered to in current and on-going product offers. Keep abreast of legislative and industry standards.
• Maintain accurate and up to date records for technical compliance and performance of third-party supplied and own specification products / services.
• Ensure that warranty management and compliance is effective and ensuring communication of any potential areas of concern or impact to the business, brand or market position is known to the MD.
• Ensure technical support and training is delivered across the business and to our Accredited Installer Network.
• Provide front line customer and consumer technical / product support through training of the customer experience team.

• 25 days holiday + bank holidays
• Ongoing training and career progression
• Working as part of a high performing successful team
• Employee discounts and staff incentives
• Company pension
• On-site parking