Head of Retail Operations - Gloucester - ref. h2343815
Stir Up Success as Head of Retail Operations at ProCook!
Are you ready to whip up retail excellence and lead our operations to a rolling boil?ProCook is on the hunt for a Head of Retail Operations to join our recipe for success!
The Main Ingredients:
As our Head of Retail Operations, you'll be the master chef overseeing all operational aspects of our retail channel. You'll ensure our stores are stocked, prepped, and ready to serve up stellar sales and KPIs.
Your Key Responsibilities (The Secret Sauce):
- Oversee coordination of store openings and refurbishments, liaising with key stakeholders across the business
- Analyse store trading, product, and process data to provide insights and drive improved KPI performance
- Coordinate actions across the business to support new and underperforming stores – and work in partnership with the Regional Managers and HR on underperforming individuals.
- Manage replenishment variables and delivery schedules to maintain optimum stock levels across all stores
- Oversee visual merchandising and display guidelines to ensure our stores look appetising
- Collaborate with Category Heads to achieve forecasted sales across all products
- Act as gatekeeper for store workload requests and oversee internal communications
- Ensure all retail processes and procedures are up-to-date, efficient, and clearly communicated
- Oversee retail training in partnership with the HR team
- Recruit, coach, and develop the retail operations team
- Deputise for the Retail Director when needed
Requirements
The Ideal Candidate (Our Perfect Blend):
- Skilled at interpreting data with strong Excel proficiency
- Proven experience in managing stock levels across multiple retail locations
- Track record of delivering projects on time and to budget
- Clear understanding of retail operations and in-store priorities
- Commercially astute with ability to translate data into actionable insights
- Excellent communication skills, both written and verbal
- Strong leadership abilities with experience in coaching and developing teams
- Highly organised with the ability to manage multiple priorities in a fast-paced environment
- Adaptable problem solver with a proactive "can-do" attitude
Benefits
The ProCook Kitchen:
- Salary range: £60,000 - £75,000 (depending on experience)
- Hybrid working: 3 days in our offices in Gloucester and 2 days from home
- Flexibility to travel to our stores across the country as needed
Our Enticing Benefits Menu:
- Bonus: Earn up to 20% bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs)
- Onsite Gym: Stay active and healthy with access to our fully equipped onsite gym, perfect for squeezing in a workout before or after work.
- Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
- Free Car Park: No need to worry about parking—our free, secure parking facility makes commuting stress-free.
- Welcome Pack: We’ll get you off to a great start with a thoughtfully prepared welcome pack filled with ProCook goodies and essentials.
- Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life’s important moments.
- Generous Staff Discount: Love our products? As a team member, you’ll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
- Annual Paid Volunteering Day: Make a difference with an annual paid day to volunteer for a cause you care about.
- Employee Assistance Programme: We’re here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
- Friends and Family Referral Scheme: Know someone who’d love ProCook? Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.
If you're ready to step up to the plate and help ProCook continue to serve up retail success, apply now! Show us how you can bring the heat to our retail operations and help us stay ahead in the kitchen retail game. Apply today!
We Welcome Everyone: At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you have a disability, we’re happy to make adjustments to support you through the recruitment process and in your role.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.