[ref. d80259901] Reach Out IT Helpdesk Technician
Information Services
Reach Out IT Helpdesk TechnicianVacancy Ref: 155111
Salary: UofG, Grade 5, £25,138 - £29,605 per annum.
This post is full time and available in two formats: Open ended (permanent)
Fixed-term (31 July 2025)
The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023.Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for a Reach Out IT Helpdesk Technician to join the University's Information Services Team.
As a Reach Out IT Helpdesk Technician, you will respond to technical IT queries as part of the Reach Out Team, resolving each issue or escalating it to the appropriate specialist group. The post holder will provide support in high availability of IT services by ensuring prompt attention to any failures.
You will provide first-class customer service to all users of Reach Out IT Helpdesk and TechBar in the library and in other cluster buildings as part of the Reach Out team.
Closing date: 1 October 2024.