Orthotic clinical support worker
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
An opportunity has arisen for an person with admin experience to join the well established Orthotic team here at East Lancashire Hospitals NHS Trust.
The successful applicant will work as a member of the orthotic team providing clinical and administrative support for clinicians and assistant staff.
Every patient we treat will require an orthoses (orthotic device) such as footwear, braces or collars, the clinical support worker is crucial in sending measurements, casts or impression boxes to the manufacturer, raising orders, receipting goods and organising appointments and collections.
To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems .
Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquires, arranging appointments, reception duties, receiving prescription charges, invoice management etc.
The Hours of this role are required to be Wednesday to Friday between 8.30am to 4.30pm and the service is located at Accrington Pals Health Centre, Paradise Street, Accrington.
Main duties of the job
The job requires use of different computer systems which requires a level of digital literacy. You will be liaising with patients face to face and on the phone and as such, a helpful, courteous and calm manner is necessary.
The post holder will be trained to become skilled in undertaking different tasks. The desired attributes for the post include the ability to learn, working in a busy environment, ability to flex between tasks and support colleagues.
Working for our organisation
The Orthotics Department provides a service to patients across East Lancashire and is based at Accrington PALS.
Many of patients we serve will require orthotic treatment long term, the treatment they receive can make such a difference to their lives which makes this job a rewarding one. It can also be demanding due to the pace of work required, an ability to manage and prioritise busy workload is essential.
Main duties include reception where you will meet and greet patients, making appointments and ensuring equipment is ready for each clinic, Ordering and processing of payments and goods is a large part of this post. You will need to be able to demonstrate accurate filing and office management practices.
The successful candidate will need to have good IT skills with the ability to work in Microsoft office programmes and other patient systems and databases. You will need to be friendly, helpful and demonstrate a professional attitude.
The post requires customer care skills as the post holder will often be the first point of contact for the department.
Detailed job description and main responsibilities
Responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock and bespoke equipment for patients, raising orders and sending items to manufacturers.
Receive and process deliveries and link with appointments with orthotists and wider MDT.
Receive payments for chargeable prescription items
Management of referrals, opt ins, arranging appointments. Phone patients to arrange collection of goods.
Invoice management- cross reference invoices with orders, verify and send invoices for authorisation and ensure recorded on patient record.
Reception duties, checking patients in and taking phone calls.
Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.
Preparing and supporting the environment in preparation for meetings and training.
Responsible for supporting clinical services for example, clinic preparation including arranging transport of goods to other sites.
Inputting or collating data, as requested, for service evaluation purposes.
Undertaking of general administrative duties to support the clinical teams.
Support the registered clinician/assistant in the delivery of assessment and treatment.
Support the collection of patient experience feedback.
Arranging interpreters as required and booking patient transport where required.
Person specification
Qualifications
Essential criteria- GCSE English and Maths at Grade 4-9’ or above or equivalent
- ECDL
- Good knowledge of patient administration systems i.e EMIS, EPROC & CERNER
Experience
Essential criteria- Experience of working in administration role
- Experience of working in a customer care environment.
- Experience of working within a team.
- Proficient in the used of Mircosoft Office including, Word, Excel, Outlook
- Able to work unsupervised for short to medium periods of time.
- Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes.
- Previous experience of EMIS, EPROC & CERNER
- Experience of electronic appointment booking.
- Experience of ENVOY
Personal Attributes
Essential criteria- Willing to adapt to the changing needs of the service, taking on board new ideas, skills and knowledge
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
- Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
- This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
- Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
- Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary.However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH