Patient Pathway Coordinator - Paediatric CEW

Job overview

The post holder will join a newly formed, multidisciplinary team focussing on children and young people who have Complications relating to Excess Weight (CEW). This service is being delivered in partnership with Great Ormond Street Hospital and so is an exciting opportunity to get involved in a collaborative and innovative new service.

The post holder will be responsible for maintaining a database of relevant patient data and producing regular reports on the CEW service for national audits.

The role will involve booking appointments, responding to patient queries, monitoring 18-week referral to treatment pathways, and coordinating with local services to ensure patients have follow up in relevant services.

As a new service, it will be important for the post holder to have exceptional interpersonal skills to work collaboratively across the partner sites to ensure a joined up, integrated service for the patients. This will involve working closely with the various clinicians in the team, including a consultant, psychologist, dietitian and physiotherapist.

Main duties of the job

The post holder will ensure the interests of the Trust are represented in a professional manner, and is a suitable ambassador at all times.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

• Maintain a database of information on the CEW patients.
• Produce monthly reports on the CEW service for NHS England.
• Deliver all administrative functions across the CEW service to provide a good quality, timely service to both our internal and external users.
• Work across the multi-disciplinary team to ensure all clinics are set up properly.
• Manage incoming referrals and work with the team to ensure they are triaged and responded to a timely manner.
• Book appointments, interpreters, and transport for patients.
• Ensure that clinic letters are processed in a timely manner and problems are escalated to the Service Manager.
• Support the delivery of 18-week referral to treatment (RTT) and 6-week diagnostic waits.
• Organise and facilitate regular MDT meetings and support with minute taking and actions as appropriate.
• To act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timescales.
• Provide cross cover as required for the unit as directed by the management team.
• Carry out other appropriate duties as instructed by the management team.

Person specification

Qualifications

• GCSE English and Maths or equivalent
• NVQ in office administration or equivalent experience

Trust Values

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Experience

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience working as part of a team

• Experience working in the NHS or other healthcare environment
• Experience of direct communication with patients/customers

Skills

• Competent working knowledge of windows based computer systems
• Excellent communication skills, both written and verbal
• Ability to prioritise and organise workload
• Ability to use own initiative
• Ability to work as part of a team

• Familiarity with Trust’s patient administration systems

Personal Qualities

• Excellent interpersonal skills
• A cheerful and helpful manner when dealing with patients and staff
• Show initiative and the ability to plan and deliver work to deadlines
• Able to solve problems and work in a logical methodical manner
• Evidence of interacting with a wide range of people

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.