Customer Service Agent - London
AGENT, EMEA SERVICE CENTRE SOLUTIONS - (Italian & English Speaker) London/hybrid
The Juice Plus+ Company is multimillion-dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to "Inspire Healthy Living Around the World." We operate in more than 25 countries.
Overview
The role of Agent, EMEA Service Centre Solutions, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following a major digital transformation.
Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change.
Responsibilities- Work as an integral part of the EMEA Service Centre Solutions team to deliver exceptional Partner Support specializing in 2nd level and advanced support, across all markets
- Strive for a first-time resolution of all high level enquiries via phone, email and social media or other channels, in a timely and informative manner, seeking support/advice if needed from Supervisors or Manager
- Calculate and process position Partner qualifications, handle order-related queries, and manage questions on Compensation Plans, Price Changes, Incentive Changes and other similar inquiries
- Contribute to a culture of continuous improvement and outstanding standards, through the on-going identification of improved methods, strategies, and opportunities to enhance the "Partner Journey" experience
- Evaluate and provide ideas on methods to facilitate operational improvements
- Continuously keep up to date with new product information, business processes or systems by participating in formal and informal training opportunities in-house
- Support and analyse technical issue for Partners
- Report technical issues and problems/ challenges to Supervisors, and Service Desk if required.
- Provide full assistance during Month-End activities
- Provide assistance on any other ad hoc Customer and Partner support related tasks as needed.
- Undertake other tasks/responsibilities as required by the leadership team
- Good standard of education
- Fluent in Italian & English with excellent written communication skills
- Experience providing exceptional customer service
- Strong critical thinking, and problem-solving skills
- Ability to learn quickly, work under pressure, and prioritise
- Organised, self-motivated, and able to collaborate across a multilingual team
Disclaimer
This job description is only a summary of the typical functions of the job, not a comprehensive list of all possible job responsibilities, tasks and duties.