Business Support Officer - Birmingham - ref. a13350215
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An opportunity has arisen for an enthusiastic and knowledgeable administration expert to join our Quality Team in the Birmingham and Solihull Mental Health, Learning Disability and Autism Provider Collaborative. This post is initially for a 12-month fixed term contract but we would also consider anyone who would be interested in a secondment from their existing role, providing you will receive support to be released.
You will join a small but friendly and supportive team of clinical colleagues who work across the system to maintain oversight of quality of care to all Birmingham and Solihull citizens needing care for mental illness, learning disability or autism.Some of this work is transactional in order to be assured that quality is where it should be, some is responsive so that immediate concerns and needs are resolved and some is transformational, where we work collectively as a system to transform how we deliver services for the better.
You will work with all sorts of colleagues from front line clinicians to board members, and regulators such as the CQC. Most importantly, you will also have the opportunity to work with patients and experts by experience as we support individuals with their care, or work to ensure that we hear the patient voice in our governance structures.
This is a great opportunity for someone looking for the next step in their career as we will support your development and give you lots of opportunity to develop new skills.
Main duties of the job
Job Purpose:
The key duty of this post is to provide business support to the quality team. This will include;- Data Gathering
- Business support for quality and patient related meetings
- Following up outstanding information and action from service providers
- Preparing presentations
- Project management, monitoring and progress chasing
- Being the key point of contact for identified groups to include organising meetings, issuing papers and compiling minutes and actions points.
- Day to day business and administrative support
- May hold delegated responsibility for related budgets as required under the direction of the Director of Quality & Safety.
- Liaise with regulatory bodies and ensure prompt and effective communication and responses between CQC, ICB, MHPC and providers.
Please refer to the full job description for the main duties.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
The Provider Collaborative is hosted by the Lead Provider, Birmingham and Solihull Mental Health NHS Foundation Trust and brings together NHS, Independent and Voluntary, Community, Faith and Social Enterprise organisations in partnership with other system stakeholders to commission mental health, learning disability and autism services to the citizens of Birmingham and Solihull.There is huge ambition to transform services to provide better high quality care for those who use the service, and their families and carers.
Please refer to the job description for a more detailed reference to the post.
For more information on this post please contact:
Emma Watts – Head of Quality [email protected]
Emma Pickering – Deputy Head of Quality [email protected]
Person specification
Training and Qualifications
Essential criteria- Degree or relevant experience or training
- Evidence of continuous personal and professional development
- Experience and evidence of analysing, interpreting and presenting information
- Experience of servicing meetings and taking minutes
- Demonstrate administrative skills and ability to produce accurate documents to high standard of presentation
- Advanced skills in Microsoft; Excel, Word and PowerPoint
- Evidence of skills and knowledge in performance information processes and analysis
- Experience of project principles, techniques and tools such as Prince 2 and Managing Successful Projects
- Previous experience working as a business manager
- Experience of performance monitoring
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed.As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust.The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
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