1st Line Support Engineer

The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.

Role & Responsibilities:

• Responding to inbound calls effectively
• Logging customer issues, queries and requests into the internal ticket management system
• Providing 1st line Server, Network & Desktop technical support
• Conducting hardware configurations and software installations
• Managing and working to internal and customer SLA's, escalating problems when necessary
• Creating and maintaining infrastructure documentation tailored to individual clients needs
• Taking proactive end-to-end ownership to resolve issues when they arise
• Managing client expectations through clear communication ul>

Essential Skills & Experience:

• 0-2 years’ experience in a similar role
• Previous experience working for a MSP
• Active Directory
• MS Windows
• Office 365
• Customer-facing experience
• Confident working to client Service Level Agreements (SLAs)
• Experience working in a broader service delivery function
• Able to confidently support multi-site clients
• An analytical problem solver who is able to work autonomously ul>

Package:

• Salary up to £28,000
• Exam success reward
• Many more excellent benefits ul>

1st Line Support Engineer - Luton- Consultancy - Up to 26,000 + Excellent Benefits

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