[ref. s47993024] Strategic Account Manager

Kriya is a fintech platform that keeps business flowing brilliantly by providing frictionless access to payments, credit, and working capital through seamless integrations and instant credit decisions.

Founded in 2011, Kriya has helped businesses collect over £27 billion in B2B payments, and advanced over £3.5 billion worth of credit through working capital and business loans. Kriya has a wide-reaching network of strategic distribution partners including Barclays Bank UK PLC and is backed by a prestigious array of equity investors including Northzone, Barclays Bank UK PLC, and Mouro Capital (owned by Santander Bank).

The Role:

We are seeking a motivated and strategic Account Manager to join our Commercial team. This is a critical role where you will be responsible for managing relationships with our key enterprise merchant accounts. You will work collaboratively to ensure our partners' success, driving performance, growth, and satisfaction while helping Kriya achieve its commercial objectives.

Key Responsibilities:

• Quarterly Meetings with Key Accounts: Plan and lead quarterly business reviews with our enterprise merchant partners, presenting performance metrics, identifying opportunities for growth, and discussing strategic plans to deepen collaboration.
• Performance Monitoring: Analyse and track the performance of merchant accounts, identifying trends, risks, and opportunities. Ensure that targets and key performance indicators (KPIs) are met, taking proactive measures to address any issues.
• Account Renewal Management: Oversee the renewal process for key accounts, negotiating terms and ensuring continued satisfaction. Work closely with internal teams to manage contract renewals effectively and align with Kriya’s strategic goals.
• Relationship Nurturing and Growth: Cultivate strong, long-term relationships with key merchant stakeholders, understanding their business needs and providing tailored solutions. Identify and act on opportunities to expand Kriya’s footprint within merchant organisations.
• Strategic Account Planning: Develop and execute strategic account plans to drive revenue and ensure a high level of partner engagement. Collaborate with cross-functional teams, including product, operations, and marketing, to deliver a world-class experience.

• Proven experience in account management, client success, or a similar role, preferably within financial services, fintech, or B2B payments.
• Strong interpersonal and communication skills, with a knack for building and maintaining relationships with senior stakeholders.
• Excellent analytical skills, with the ability to interpret data and use insights to drive performance improvements.
• Results-driven mindset with experience managing and meeting KPIs.
• Ability to manage multiple accounts simultaneously, prioritizing work and meeting tight deadlines.
• Comfortable working in a dynamic, fast-paced environment and taking the initiative to solve problems.
• Proficiency in using CRM tools (e.g., Hubspot) and familiarity with data analysis platforms.

Benefits

Not only will you have the opportunity to make a huge impact at one of the UK's leading FinTech companies, you will also have access to:

• 60 days work from abroad allowance
• A great office in the heart of Shoreditch (complete with roof terrace, ping pong, and beer fridge), to help collaboration and in-person innovation time
• Private health coverage and discounted gym memberships
• Amazon Kindle and book purchase allowance
• Enhanced maternity/paternity leave
• 25 days of annual leave per year, plus your Birthday off
• Lunches provided on in-office days and monthly breakfast treats

Our Commitment to You:

We will do our best to reply to all applications, however, if you have yet to have a response within 4 weeks, please assume your application has not been successful.

Kriya is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic.

How will we use your information?

We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.

If you are unhappy with the use of your data, you can change your mind at any time by emailing talent@kriya.co