Care Co-ordinator - Birmingham

Proline Care provide high quality support/care staff that enable people to live within their own homes, in their own community. We are a well-established domiciliary care agency, based in Birmingham City Centre.

The role of Care Co-ordinator is a key role in the company that will require the individual to work alongside the senior Managers to ensure the smooth running of visits to our clients.

For the Care Co-ordinator role, the successful applicant will have had at least one year’s previous experience in a care setting

• This is a full-time role, working 35 hours per week with additional paid on call duties.

The Care Co-ordinator's duties will include:

• Accepting care packages and assigning care workers to service users in an appropriate manner
• Producing care workers rota and managing the roster software (training provided)
• Using electronic monitoring software to monitor care workers attendance and timeliness for visits
• Arranging care reviews and risk assessments
• Conducting telephone monitoring and ensuring service quality
• Responding to emails from social workers and other professionals
• Speaking directly/supporting customers and their families
• Be a part of the ON-CALL Service.
• Maintaining high quality standards, systems and procedures set by the company and in line with CQC Compliance and Health & Social Care Act 2008 and contract compliance as applicable.
• Taking instructions from the Home-care Manager and Directors

• Recent experience within a care setting is required for this role.
• You need to have good computer skills.
• Be able to problem-solve
• Have an excellent customer serving manner
• Excellent communication and organisational skills
• Self-motivated and proactive.

We are looking for hard working individuals who are enthusiastic about Care to join our team asap, so if you match all the above criteria apply today!

References and DBS enhanced check is required for all of our roles.

Pay: £22,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• providing care: 1 year (required)

Licence/Certification:

• Driving Licence (required)