Planning Coordinator
We are currently looking for a Customer Service Planning Coordinators to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Salary : £11.60 P/H increase to be reviewed after probation period passed + Up to £2400 per year in KPI related Incentives
Working hours - 8am - 4.30pm Monday to Friday
Key responsibilities include:
Booking Outstanding engineer requests within set KPIBooking urgent engineer requests
Managing engineers diaries and daily workloads (reactive)
Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
Answering calls from engineers and internal departments
Outbound calls to engineers and customers
Part ordering / checking van stock levels
Taking payments
Assisting other departments when and where required
Skills and Experience:
Attention to detailExperience of mapping systems e.g. Google maps
Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provideUnity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Benefits of working at Acorn:
Induction and training programmeInvestors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.