Service desk manager
Gloucester
Service desk manager | Gloucester| £54,000
Your new role- You will act as a single point of contact for customers and users.
- Manage service requests within the agreed SLAs
- Raise all incident tickets to the service management toolset and speak with relevant teams to ensure proper service.
- Work with 3rd party suppliers.
- Perform troubleshooting and incident resolution
- Escalate incidents and service requests.
- Provide leadership to the team and guidance where needed
- Follow ITIL processes.
- Experience managing or leading a team.
- Customer service experience and experience working in a fast-paced environment.
- Experience with MS Windows, Citrix, Unix, Telephony, Networking.
- Certification or awareness of ITIL V3.
- Experience with Service-now, end-user computing and productivity experience.
- Understanding of IT infrastructure and desktop support.
#4652868 - Nicole Pinnock
Hays Specialist RecruitmentGloucester
Service desk manager | Gloucester| £54,000
Your new role
• You will act as a single point of contact for customers and users.
• Manage service requests within the agreed SLAs
• Raise all incident tickets to the service management toolset...
Gloucestershire Hospitals NHS Foundation TrustGloucester
continuity. They will be required to work with all levels of IT Service staff, and to assist in the training and assessment of more junior staff.
The service desk environment is an extremely busy environment, the candidate will need to ensure that all...
Hunter Selection LimitedBlakeney (Gloucestershire), 16 mi from Gloucester
IT Service Desk Manager - Gloucester (on-site) - £50k - £55k
I'm seeking a dynamic and results-oriented IT Service Desk Manager, for a client based in Gloucester. In this critical role, you will oversee the daily operations of our IT Service Desk...