HealthCare Assistant (HCA)
Contract: Part-time up to 14 hours per week
Salary: £ 30,279 pro rata
Location: South Westminster Centre (Victoria, London)
Responsible to: Head of Service Delivery
Key Relationships: General Practice, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
BACKGROUND
Healthcare Central London (HCL) is the GP Federation covering the Central London CCG area. The organisation supports 31 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 31 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 31 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).
HCL COMPANY VALUES
Compassionate
We listen respectfully, offer the opportunity for different viewpoints and are kind to each other.
Accountable
We work with integrity, taking accountability for our work to achieve the highest quality outcomes.
Resilient
We listen and with this feedback, we constantly build and improve.
Pioneering
We champion change, embrace creativity and promote innovation and new ways of working.
Aspirational
We nurture and motivate so our people are enabled to reach their full potential.
JOB ROLE
We are looking to recruit HCAs to join our friendly team located at South Westminster Centre to deliver a face-to-face out-of-hours care for our registered patients in the Enhanced Access service.
Enhanced Access operates 18:30 - 20:00 weekday evenings and Saturdays 09:00 - 16:00.
You would work within a multi-disciplined team including GPs, ANPs, HCAs and Nurses supported by an Admin team of Care Coordinators.
We would welcome applicants that are experienced, friendly, flexible and can work as part of a multi-disciplinary team.
KEY TASKS AND RESPONSIBILITIES- Undertake, record and follow guidelines for the tasks for which you have received appropriate training and achieved competency
- Undertake and record:
o Blood pressure and pulse
o Height and weight body mass index
o Urine testing
o Measurement of blood glucose
o Performing ECGs
o Peak flow measurement
o Spirometry
o Smoking status
o Health checks
o Weight management advice- Take and prepare pathology samples which will include, venepuncture, INR and urinalysis.
- Wound Management: meet the needs of the patients presenting for wound care following the dressing formulary and care plan initiated and reviewed by the practice nurse.
- Administer B12, Influenza, Pneumonia and shingles injections under the provision of Patient Specific Directives.
- Assist in the provision of minor surgery and surgical procedures
- Chronic disease management assist with the monitoring and management of patients under the direction of a suitably qualified healthcare professional.
- Give accurate and appropriate information to patients
- Assist the patient and other clinicians in the delivery of care in urgent or emergency situations, including initiation of effective emergency care
- Act as chaperone and assist patients
- Perform other clinical tasks as trained and agreed to meet the needs of the Practice as required within your general role as Health Care Assistant
- Prepare and maintain environments and equipment before, during and after patient care interventions according to Infection Control guidelines
- Infection control monitoring: assist with audits as required.
- Maintain and control stock levels; ensure that adequate stock levels in all clinical rooms are maintained and rotated. Ensure daily, weekly and monthly checks are completed.
- Physically assist in the transfer and movement of materials and equipment
- Assist with health promotion campaigns
- Maintain accurate and complete records and other documentation in accordance with Practice protocol
- Be aware safeguarding, recognise when patients are at risk and raise concerns appropriately
- Assist with the training of other staff members and with the education of doctors and nurses in training as appropriate
- Work with the practice population and wider community to promote healthy living and encourage uptake of services including assisting in raising awareness and promotion of health
PERSON SPECIFICATION
Skills and Knowledge- Strong interpersonal and communication skills
- Experience with phlebotomy, ECGs, wound care, measuring physiological observations (BP, pulse, peak flow, BMI etc), IM injections under PSD, urinalysis, health checks and spirometry.
- Experience delivering health promotion
- Stock maintenance
- Experience working in a GP practice or patient facing environment.
- Excellent SystmOne skills. HCL uses SystmOne.
- Care Certificate
- Phlebotomy training certificate
- Wound care management certificate
- Delivering IM injection certificate
- Spirometry training certificate
- ECG training certificate
- This requires someone with a mature outlook, with a willingness to learn and work as part of team as well autonomously.
- Participate in any training programme implemented by the organisation as part of this employment.
- Solution focused and able to work to service specifications and targets.
- Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
- Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
- Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information
Healthcare Assistants will be contactable by phone and email during the core opening hours for South Westminster Centre, 08:00 - 20:00 weekdays and 09:00 - 16:00 Saturdays.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
KEY WORKING RELATIONSHIPS
The post holder will be required to:
- Maintain constructive relationships with a broad range of internal and external stakeholders, including:
o General Practice
o Central London CCG
o Participate in relevant internal and external working groups/projects, services, and initiatives which develop the role and the service within Central London.
Benefits- Cycle to work scheme
- Discretionary pay progression and bonus scheme
- Employee Assistance Program (EAP)
- Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
- Eye care voucher scheme through partnership with Specsavers
- Free tea/coffee etc.
- Life Assurance scheme
- Modern clinic at South Westminster Centre
- Modern office
- NHS Pension
- Refer & Earn scheme