Customer Service Advisor

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.

OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have, or guidance we share, is another opportunity for us to enrich an experience.

Job Overview

Key Responsibilities:

• Ensure an inclusive and welcoming environment for all.
• Actively and enthusiastically engage with our customers, recognising the value of their feedback in shaping our services and reporting it on their behalf.
• Act as a central point of contact for customers at the information desk; playing a crucial role in the day-to-day operations of the centre.
• Recording and monitoring lost property, facilitating return to customers where possible.
• Facilitate free loan of mobility equipment within the accessibility centre, cleaning, and monitoring equipment for safe use.
• Ensuring all equipment and environments are maintained to the highest standards of cleanliness and safety, reflecting our commitment to our customers.
• Follow health, safety, and safeguarding procedures and promptly report any incidents or accidents, ensuring the well-being of everyone in our workplace.
• Carry out functions required within the site emergency management plan (full training provided).
• First Aid Responder (Training will be provided).

• You will have a passion and interest in working within the retail/customer service industry although full training will be provided for the right person.
• Have a fun and energetic nature and a can-do attitude.
• You'll be reliable, relatable, and authentic.
• Applicants must agree to a mandatory DBS check if requested.

How to apply: If you have a talent for hands-on problem solving and enjoy brightening someone's day, please follow the link to apply.

• Maths & English GCSE
• Flexible working - able to provide cover at short notice.
• Team player
• Smart appearance
• First aid trained or willingness to be trained.
• Experience of working within the retail/customer service industry

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to act decisively and remain calm under pressure.
• Detail-oriented.

N.B: Core tasks as above, although this list is not exhaustive. Any other duties as requested as and when required to support the business.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.