Customer Service Administrator

Are you looking for a new service driven role in Crawley? My client is seeking an Administration /Customer Service Assistant to join their team on a fixed-term basis for 9 – 12 months. Please keep reading for more information.

Benefits:

• Hybrid working available
• 24 days holiday but goes up by 1 after 3 years’ service until 30 days annual leave
• Excellent health benefits
• Yearly team holiday
• Free parking
• Good pension scheme

Day to day responsibilities:

• Handle and respond to customer queries and process orders for both external and internal stakeholders.
• Support the Office and Customer Service Manager by managing customer care calls and assisting with inquiries regarding product information, availability, usage instructions, issues, and complaints.
• Maintain comprehensive product knowledge and manage customer/client phone and web enquiries, including maintaining the database, recording messages, taking orders, and processing them.
• Provide first-class customer service to existing, new, and potential clients via phone, email, and online chat.
• Support in handling customer queries, filing, and logging complaints, and investigating issues with partners to resolve complaints efficiently.
• Perform various office support tasks such as sending out samples, organising travel and meetings for UK employees, and managing post and courier services.

Required Skills & Qualifications:

• Proficiency in phone and email communications.
• Strong skills in MS Word, Excel, and Outlook.
• Ability to work effectively in a small team environment and manage multiple priorities.
• Excellent attention to detail and ability to remain focused on repetitive tasks.
• Flexibility to work additional hours during busy periods and occasional travel for company meetings.

If this role is of interest to you, please apply now.