Emergency Quadrant Ward Clerk (AMU)

apartmentBetsi Cadwaladr University Health Board placeBodelwyddan calendar_month26/04/2025

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Job overview

An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate’s Administration Team at Ysbty Glan Clwyd.

The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant.

Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

Main duties of the job

The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.

The ability to speak Welsh is essential for this role.

Working for our organisation

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

Maths/English GCSE or equivalent experience

Desirable criteria

NVQ 2 in admininstration
NVQ in customer service
ECDL

Experience

Essential criteria

Sufficient months previous clerical/office/reception/ward duties
Working with the public
Working in a busy environment

Desirable criteria

General experience of admin functions

Skills

Essential criteria

IT Computer Literate
Effective communication skills
Welsh Language

Desirable criteria

WPAS/Casenote tracking/WCP/RADIS
Understanding of the importance of maintaining medical records

Knowledge

Desirable criteria

Data protection and confidentiality

Personal Qualities

Essential criteria

Ability to work without direct supervision
Team player

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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