[ref. e8438522] Customer Service Administrator - Pertemps

Pertemps Sheffield are recruiting for a Customer Service Administrator, to work for one of our long-standing clients who are based in Chapeltown, S35!

Our client is a very well-established distributor of pharmaceuticals across the country.

Your main duties will involve:

• Ensuring that all relevant KPIs and trackers are kept up to date
• Taking responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner
• To respond to distribution related customer claims within agreed timescales
• To act as the first point of contact for all customer service-related queries, via email or telephone and providing a proactive interface between our custo0mer service teams
• To provide details of delivery information and documentation, including Proof of Deliveries when request
• Working as part of the office support team
• Being responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards

Successful Candidates:

• Experience of pharma and healthcare supply chain is preferred
• Experience working within an administrative role, dealing with both internal and external customers
• Excellent communication and organisational skills
• Self-starter capable of working with minimum supervision
• Flexible and able to work accurately under pressure in a very busy environment

Working Hours, Pay Rate and Other Information:

You will be required to work Monday to Friday, 9am until 5pm and your salary will be £25,000. This role is being offered on a temporary to permanent basis, after successful completion of your 12 weeks temporary, your salary will increase to £27,142 per year.