Field Service Engineer - RG
We are currently looking for a Field Service Engineer to join our UK Service Department covering the Reading area.
Type of contract: Full Time, PermanentSalary: £33,090 - £36,300 (OTE £43,000+)
Working Days: Monday to Friday (1 in 3 weekends or 1 in 4 weekends - Contractual)
*** IDEALLY BASED WITHIN A COMMUTABLE DISTANCE TO THE RG POSTCODE***
The role consists of: Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
May include multiple overnight stays per week.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the fieldMeeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe mannerTo communicate effectively with external customers, and provide customer feedback.
What do we offer?
Induction and full training providedCompany van
Paid from leaving home time until your come back home time
Healthcare and pension provisions
The successful candidate will have: A full clean driving licence
Must be honest, reliable, and have the ability to communicate on different levelsA Criminal Records Bureau check will be carried out on the successful candidate
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provideUnity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.