Technical Support Analyst | University Hospitals Coventry and Warwickshire NHS Trust
University Hospitals Coventry & Warwickshire NHS Trust’s ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team.
Working within a dynamic team of highly skilled individuals to provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service.
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We are looking to appoint an individual with who has excellent technical, interpersonal and communication skills and confident working as part of a large team and independently.
Standard hours of work will be within the core office hours of 0730 to 1800 Monday to Friday although flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry.- Provide support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users
- Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management.
- Provide support in the operation of networked computer systems.
- Undertake acceptance testing, software loading and configuration, and troubleshooting of desktop’ end-user Information & Communications Technology (ICT) equipment.
- Undertake installation and commissioning of ICT equipment in the users work area, including basic familiarisation of the equipment with the user.
- Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.
- Commission, deploy and support a range of mobile devices including the Apple range of products and dictation equipment.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Telecommunications- Provide support to voice and data corporate networked systems covering routine housekeeping/ maintenance duties using configuration management and change management processes.
- Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment.
- Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary).
- Ensure ICT equipment conforms to the appropriate safety standards.
- Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT and appropriate third parties as necessary to rectify such faults.
- Undertake first line network equipment and cabling fault finding including appropriate configuration work.
- Use the ServiceNow computer system to record and monitor the progress of all incidents, changes and requests to their resolution, including invoking escalation procedures where appropriate and keeping users informed of progress.
- Assist with the operation of the ICT Service Desk, as required.
- Use the ServiceNow computer system as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.
For further details of the role please see the attached job description.
This advert closes on Tuesday 18 Feb 2025