[ref. a89723604] Patient and Family Support Hub Healthcare Support Worker
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to:
Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT.
Main duties of the job
The Patient and Family Support Hub (PFSH) Healthcare Support Worker (HCSW) is part of the multidisciplinary team that delivers care to patients, relatives, and carers in the PFSH. To achieve this, the HCSW will assist in the provision of high-standard individualised care, under the supervision of the staff working within the PFSH team.
- To support the Patient and Family Support Hub Coordinator and Manager in leading the development and delivery of the Patient and Family Support Hub.
- To support projects for key initiatives, reporting to the Patient and Family Support Hub Coordinator or Manager.
- To help high-risk and vulnerable patients, direct them to relevant information and volunteer assistance or escalate concerns to the Patient and Family Support Hub Coordinator or Manager.
d)To support the volunteers and guests in the Patient and Family Support Hub.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities.We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
The successful candidate(s) will work Monday-Friday initially over a 8 am-4 pm rota and must be able to work on-site in support of patients, relatives and carers that visit or use the Patient and Family Support Hub- Assist patients with activities of daily living, this may include all basic care such as assisting with toileting needs, and repositioning of the patient whilst in the PFSH or when retrieving them from a clinical area.
- Respect and maintain the patient’s privacy and dignity at all times, whilst acknowledging the personal beliefs and wishes of patients. Taking into account communication barriers, communicating effectively to deliver person-centred care.
- Communicate regularly with the patients, their relatives, carers and the multidisciplinary team (including volunteers) involved with the provision of care in a caring, compassionate and professional manner.
- Share responsibility for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and ensuring that the PFSH environment remains a safe, clean and tidy area for both staff and patients.
Person specification
Qualifications
Essential criteria- Completed care certificate or ability to complete within 6 months of appointment.
- Completed secondary education
Knowledge and experience
Essential criteria- Ability to move and handle patients and equipment
- Evidence of empathy, patience and dependability
- Ability to deal with a range of difficult situations
- Be able to take instruction / directions and work within the confines of the role
- Ability to cope with fluctuating demands and pressures of the role.
- Requirement to be aware of and adhere to the care certificate standards; https://www.hee.nhs.uk/our-work/care-certificate
- Capable of completing core HCSW competencies and additional specific competencies related to area of work within 12 months of appointment.
- Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
- Understanding of acute hospital environment and the role of HCA
Values and behaviours
Essential criteria- Patients First
- Always Improving
- Working Together
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
For more information about our Trust
https://careers.uhs.nhs.uk
Getting to work - our travel promise
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility.Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
How and why we use your information
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.
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