Service Coordinator
Job Location: British Red Cross, 12 Heron Road, BT3 9LE and Ulster Hospital
Salary: £22,781 per annum pro-rata
Hours: 21 per week
Contract Type: Fixed Term Contract until 31st March 2025
A Full UK manual driving licence and access to vehicle required for this role.Are you ready to embark on an exciting journey with the British Red Cross?
We're on the lookout for a passionate and proactive person to join our Health and Local Crisis Response Team as a Service Coordinator - Assisted Discharge. If you're someone who thrives on enthusiasm, can bringing people together, and loves to inspire and guide, then this is the role for you!
The Service Coordinator - Assisted Discharge will be responsible for liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. Thorough records will be required to evaluate and analyse the outcomes of the services, and this will be the responsibility of the Service Coordinator.Other responsibilities will include assigning incoming referrals to a Support Worker, monitoring the service delivery, managing the service budget, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.
The Service Coordinator - Assisted Discharge will undertake service user transports and visits and provide support as appropriate to Service Users as part of role and will act as contingency for Support Workers when required and may need to provide cover for their colleagues at other hospitals served by the Red Cross in the area.Service confidentiality and safeguarding vulnerable people are key responsibilities of the role.
Working hours are between 9.30am - 5.30pm. On occasion you may be asked to cover absences up to 8pm.
What will a day in the life of a Service Coordinator - Assisted Discharge will include; Acting as the single point of access for referrals from the hospital and other sources and provide daily coordination and support for Volunteers and Support Workers delivering the service.
Liaising with hospital/community staff at the hospitals, community hospitals/GP surgeries to promote the service, receive referrals, and provide a timely response to questions about the eligibility of a patient.Ensuring that service users’ needs are assessed.
Developing the service, providing support, leadership and motivation to the staff and volunteers.
Undertaking service user transports and visits and provide support as appropriate as part of role.
To be a successful Service Coordinator - Assisted Discharge, you’ll need: Excellent interpersonal and communication skills
Ability to work as part of a team and on own initiativeManaging time and responding to and prioritising a range of competing demands through time management
Able to plan own workload
Ability to deal with queries in a diplomatic, professional and confidential manner
Good telephone manner
Ability to communicate with health and social care professionals
IT literate.
Full UK driving licence holder and access to vehicle.
Willingness to work flexible hours.
Closing date for applications is 25th September 2024, with interviews to follow.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you’ll get:
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis