[ref. b7456321] Customer Service Advisor and Administrator - Triumph Consultants
What's involved with this role:
Temporary Customer Service Advisor and Administrator
Stoke 5262716
Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 1-2 months. Please do not apply if you are seeking a permanent position.
Key Requirements:
Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care.Good communication skills.
Strong interpersonal skills and ability to deal with complex and diverse customer enquiries.
Experience of computer software applications i.e. word processing, spreadsheets, advanced telephony technology.
The purpose of the role is to provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
Key Requirements:
Be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements.Operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
Operate all relevant equipment in order to support and process the customer enquiry.
Operate all relevant manual systems/processes in order to support and process the customer enquiry.
Support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate.
Collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources.
Actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up to date.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.1
Job Ref: Stoke 5262716
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.