Customer Service Representative - ref. w46912903

About Our Client

I am working with a reputable organisation that prides itself on its commitment to high-quality products and exceptional customer service. With an established reputation in the market, they are focused on continuous growth and improvement.

• Providing exceptional customer service by responding to customer inquiries and concerns.
• Handling customer complaints and providing appropriate solutions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with internal departments.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining a high level of product knowledge and offering solutions based on client needs.
• Continuously improving through feedback.

The Successful Applicant

A successful Customer Service Representative should have:

• Proven experience in customer service, preferably within the retail industry.
• Strong communication and interpersonal skills.
• Problem-solving skills and a solution-oriented mindset.
• Excellent knowledge of MS Office and CRM software.
• Exceptional ability to remain patient and polite, especially in stressful situations.

• An hourly rate of £13.80
• Access to hybrid working for a balanced work-life setup.
• Eligibility for a monthly bonus based on performance.
• On site parking for all staff members.
• A vibrant and supportive company culture that values each member of the team.