Customer Service Team Leader

What you'll bring to the team:

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Retail Team Leader and start your greatest adventure!

We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities.

In this role, you'll be more than just a leader—you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep.

This is a fixed-term position contracted until January 2025, offering a minimum of 20 hours per week. Shifts will include weekends and due to the nature of the business this can also include bank holidays.

Qualifications & Experience:

• Experience as a Retail Supervisor or Team Leader
• High levels of pro-activity within an operational setting with problem solving skills
• Experience within a fast-paced customer facing environment
• Have been involved with organising, motivating, and coaching a team
• A passion for retail and a keen eye for detail

Benefits:

Alongside having a castle as your working environment you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends
• Ongoing training

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range: GBP £12.61/Hr.