Receptionist

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you an organised, outgoing and friendly individual looking for a rewarding role in a dynamic and fast paced working environment?

We are looking for a flexible, enthusiastic and well-motivated; Receptionist. You'll need to be capable of working in a busy and challenging environment tackling a wide range of responsibilities in a fast paced environment.

An understanding of security protocols in a secure mental health setting would be a real benefit for the role.

• To provide a safe, polite and efficient reception service to visitors and staff.
• Responsible for security at the airlock entrance - including signing in visitors and patients on and off the unit,

• Answering the phones and transferring to the appropriate person, recording messages accurately, responding

• To maintain working relationships with a range of individuals including the staff of Oxford Health NHS Foundation Trust and of other Trusts and hospitals, users and carers of the service and the public and other professionals.
• Managing emergency situations: directing emergency services to required areas and assisting in the evacuation

of staff, patients and visitors

You will be required to work 5 shifts over 7 days. These are day shifts (Early 06.30-14.30 and Late 14.00 - 22.00) and will incorporate some weekends.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles.

Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

Please refer to the job description and guidance notes attached for further information on this role.

Person specification

Knowledge and Experience

• Excellent Communication skills, both written and verbal.
• Basic computer skills
• Excellent Organisational skills

• Administrative/reception experience
• Understanding of the data Protection Act & Confidentiality

Technical Expertise/ Competenc

• Ability to prioritise own workload
• Always ensuring attention to detail.
• To be able to attend training in Oxford and/or Aylesbury

Motivation & Committment

• Understanding of the need for confidentiality.
• Customer focused approach

Qualifications

• Educated to GCSE or equivalent Grade A-C in Maths and English

• Previous experience in a customer focused role
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing