Customer Service Assistant
About the role
Role Responsibility
Role and Responsibilities:
- Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
- Contacting customers and dealing with customers in a polite and professional manner.
- Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
- To escalate any information/issues to the team leader for further investigation.
- Input information onto the customer service database, creating and closing calls daily
- Carry out any associated paperwork for all tasks completed within customer services.
- Undertake any other duties that may from time to time prove necessary
Working Hours:
You will work 4 days out of 7 (Sunday 12:00-16:00. Tuesday , Wednesday , Thursday 17:00-20:00).
This will include working some public holidays.
We look forward to you joining the BEST team!
You will need
Whats in it for you
The additional Benefits of being part of the BEST team!- 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
- 20% discount on F&F Clothing
- 10% discount at Tesco Café
- 10% Booker discount
- Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
- 25% discount at selected Burger King restaurants
- Contributory Pension.
- 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
- An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
- A great holiday package – 29 days pro rata
About The Company
Be part of something special. Join our team at Booker.
Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.
Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.
Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*