Therapies Administrative Assistant

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Job overview

An opportunity has arisen for an enthusiastic and highly motivated individual to join Therapy Services in the post of Receptionist at Homerton Healthcare and Sir Ludwig Gutman to deliver excellent service to our patients and a smooth and efficient support to our clinical team.

We are seeking to appoint a dynamic individual to work within our fast-paced service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to priorities their own workload, and work well under pressure.

Role will be cross-site and the successful applicant will be expected to cover Homerton and Sir Ludwig Gutman

**Please note closing date is indicative and advert may close early without notice if there are a high number of applications**

Main duties of the job

Key duties include:

• To be the first point of call for patients and staff member when entering the department, contributing to the overall efficient and effective running of designated outpatient clinics.
• To work closely with Supervisor, APP'S, Physiotherapist, Speech and Language therapist and Dietitians to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
• To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person specification

Education / Qualifications

• GCSE Grade A-C English and Mathematics or equivalent

• Relevant training in admin and customer care areas

Skills/ Abilities

• Excellent organisation skills
• Ability to prioritise a competing and demanding workload
• Excellent oral and written communication skills
• Working understanding of windows-based applications e.g., Word, Excel, Access
• Effective time management skills.

• Ability to use databases and spreadsheets including Microsoft Excel.
• Ability to manipulate data and undertake simple audits.

Experience

• Previous experience administration or reception experience
• Customer services experience
• Experience of developing rotas and ensuring consistent cover for service in times of low staffing
• Experience of using patient information management systems. Working knowledge of Data Quality issues

• Previous experience of working in acute hospital settings.
• Experience of using Microsoft teams; attend anywhere and Envoy tech text messaging
• Experience of systems such as EPR (Electronic patient records), EMIS and ESR.

Knowledge

• Knowledge/understanding of confidentiality issues
• Knowledge/understanding of the Data Protection Act
• Understanding of current NHS policies and targets affecting service delivery
• Knowledge of office procedures including creating and maintaining adequate filing systems
• Knowledge of scheduling systems

• Basic knowledge of therapy service types of activity

Other Requirements

• Accuracy and attention to detail
• Commitment and adherence to equality, diversity and inclusion

Trusts Values

• Understanding and demonstration of the Trust Values

General Guidance for Applicants

Please ensure that you read the "Guidance Notes On Submitting An Application" under "Additional Documentation" before completing your application.

Please note: we reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

We offer a range of flexible working options that enable you to balance your work and personal life, including part-time, compressed hours, remote working and job-shares.

If you are interested in joining our team, please let us know your preferred working pattern in your application, and we will consider all requests for flexible working and try to accommodate them wherever possible.

Please note that secondment arrangements will be considered for any fixed term positions, with the agreement of the existing line manager.

We are committed to equal opportunities, and have been approved as a Disability Confident Employer.