Banking Customer Support Representative (Hiring Immediately)
Teleperformance Glasgow Full-time
UK](https:teleperformance.icims.comicims2servleticims2?module=AppInert&action=download&id=4712580&hashed=-552666295)
**Customer Service Specialist – Banking & Financial Services**
Teleperformance certified as great place to work UK in 2023!**.** AtTeleperformance, we deliver an outstanding customer experience, at every
single opportunity, as a result of our commitment, passion and dedication to
excellence.
**Due to our success we have exciting opportunities in our Banking andInsurance sector – no previous experience necessary.**
**Start Dates****: 12th August 2024**- **Salary****: £11.44 per hour**
- **Location****: Office Based in Glasgow**
- **Shifts****: Varying shifts**(Part Time not available)
- **Training****: 1-4 weeks**
- **Contract****: Permanent**
- **Background Checking****:**
- **Right to Work in the UK**
- **Criminal Record Check**
- **Credit Check**
- **Any other associated checks**
8 weeks to allow for full training****
** _Our Benefits_**- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
** _Skills needed to be a Customer Service Representative_**
__- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
** _You can follow us on:_**
**- @TeleperformanceUK**
**- @TeleperformanceUK**
**- @TPmarketingUK**
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