IT Support Analyst
The Company
My client is a leading investment bank with a strong presence in the financial services industry with offices in the City of London and are looking for a Junior IT Support Analyst to join and provide technical support to their European user base.
The Role
You will play a crucial role in maintaining a stable IT environment and ensuring smooth operations.
Key Responsibilities:
- Deliver high-quality IT support to employees across Europe
- Collaborate with global support and infrastructure teams
- Troubleshoot and resolve IT issues efficiently
- Expand technical expertise to support diverse hardware and software
- Identify opportunities for system improvements
- Provide basic user training and identify training needs
- Manage and respond to support tickets within SLAs
- Offer technical support for a range of systems and applications, including:
- Active Directory (Azure/On-Prem), Microsoft Exchange (Online/On-Prem), SCCM, Intune, McAfee, Microsoft Office 365, Windows, iOS, and Android devices
- Desktops, printers, and peripherals
- Cisco VOIP, including CUCM administration
- Voice recording systems
- Standard and specialized software
- Market data products and custom applications
- Perform ad-hoc tasks as required
Your Profile
To apply for the role you will have around 2 years experience in an IT support role. You will be proactive, curious and happy to get your hands dirty. You will have excellent communication skills and happy to work in a fast paced busy environment.Financial services experiences would be advantageous. This role requires you to be in the office 5 days a week.
Salary & Benefits- £35,000 - £40,000 + discretionary bonus
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