Band 4 Digital Skills Training Support Officer
Job overview
This is an opportunity to join a well established Training Team in an administrative role as a Support Officer.
The post holder provides administrative support to the Digital Skills Training Team acting as the first point of contact for training enquiries received via online forms, email and telephone.
We are looking for an experienced administrator with proven skills and a proven employment history in administrative posts.
The ideal candidate will have a good working knowledge of Microsoft Office, excellent communication skills and be an outgoing, self motivated, flexible person with a can-do attitude and an eye for detail.
Please note the role is office based at Gee House, the post holder will be required to work from the office with occasional home working. Previous applicants need not apply.
Main duties of the job
Main duties of the job are to:
- Assist the Digital Skills Training Manager in the Department’s administration duties
- Communicate effectively with team colleagues, internal BCHC staff and external agencies
- Deal directly and pro-actively with all correspondence, including matters which are confidential or sensitive
- Work independently to resolve day to day issues
- Monitor and amend (where required) staff records on the ESR system
- Manage administrative issues arising within the Department ensuring they are dealt with effectively, efficiently and appropriately
Working for our organisation
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities.
The post holder will work with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust.
They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.
Person specification
Qualifications & Training
Essential criteria- I.T. qualification e.g.: ECDL/ RSA/ OCR or equivalent experience in using Microsoft applications
- Educated to O Level/ GCSE standard with Grades C and above in Maths and English or equivalent
- Willingness to undertake further training as the role develops
Experience
Essential criteria- Significant experience of working in a similar position or equivalent
- A high standard of proven administration skills with ability to input accurate information onto databases
- Strong communication skills at all levels
- Experience of delivering delicate information which will require tact and diplomacy
- Advanced experience of using Microsoft Word and Excel
- Health service background desirable
Skills & Knowledge
Essential criteria- Good working knowledge of Microsoft Office
- Ability to go talk through training problem areas with users on a 1-1 basis and also by telephone
- Experience in delivering delicate information to users
- Ability to build effective working relationships at all levels
- Ability to work to tight deadlines and prioritise own workload
- Ability to work both individually and as part of a Team
- Strong organisational skills
- High level of accuracy
- Ability to achieve high degree of accuracy in a pressurised environment
- Capable of managing time effectively and with flexibility with little or no supervision
- To work on own initiative
Personal Qualities
Essential criteria- Flexible approach
- Self motivated
- Outgoing and approachable
- Enjoys a challenge
- Embraces change
- Empathetic to others
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics.As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible.This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible