Internal Sales Specialist
Equals One Ltd Bradford Part-time
Internal Sales Specialist Permanent, Full timeCompetitive salary dependent on experienceBradford Euroway – office basedObjective of the RoleTo provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services.
The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.Main tasks
Sales administrationCustomer service
Responsibilities/ Authority
Deliver excellent customer service via telephone, email and face-to-face interactionsRespond promptly and professionally to customer enquiries and requestsHandle customer complaints efficiently, ensuring issues are resolved in a timely mannerProvide accurate product, pricing and delivery information to customersProcess customer orders, applications, forms and account requests accuratelySet up and maintain customer accounts and records within internal systemsCarry out customer verification and compliance checks where requiredManage customer accounts and maintain strong ongoing relationshipsCoordinate with internal departments to ensure smooth order processing and service deliveryOrganise workload effectively to meet customer deadlines and expectationsEscalate unresolved issues to the appropriate department or team member when necessaryMaintain accurate records of customer interactions, enquiries, complaints and actions takenPrepare and distribute customer activity and service reports as requiredMaintain and update customer databases and administrative recordsFollow up with customers to ensure satisfaction and resolution of queriesSupport continuous improvement by providing feedback on customer service processes and efficienciesContribute to business projects and wider team initiatives when requestedSupport, supervise and coach apprentices where applicable
Education
High school diploma, general / commercial education degree or equivalentNumeric, oral and written language applications
Skills & ExperienceProfessional Experience
Previous experience within customer service, internal sales, sales support or a similar commercial roleMinimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
Good working knowledge of Microsoft Office, including Excel and WordExperience using ERP systems such as SAP, BPCS or similar business systemsConfident using email communication platforms such as OutlookUnderstanding of customer service principles and best practicesStrong administrative and data entry skills with good typing accuracyComfortable using a range of computer systems and applicationsProduct knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.Main tasks
Sales administrationCustomer service
Responsibilities/ Authority
Deliver excellent customer service via telephone, email and face-to-face interactionsRespond promptly and professionally to customer enquiries and requestsHandle customer complaints efficiently, ensuring issues are resolved in a timely mannerProvide accurate product, pricing and delivery information to customersProcess customer orders, applications, forms and account requests accuratelySet up and maintain customer accounts and records within internal systemsCarry out customer verification and compliance checks where requiredManage customer accounts and maintain strong ongoing relationshipsCoordinate with internal departments to ensure smooth order processing and service deliveryOrganise workload effectively to meet customer deadlines and expectationsEscalate unresolved issues to the appropriate department or team member when necessaryMaintain accurate records of customer interactions, enquiries, complaints and actions takenPrepare and distribute customer activity and service reports as requiredMaintain and update customer databases and administrative recordsFollow up with customers to ensure satisfaction and resolution of queriesSupport continuous improvement by providing feedback on customer service processes and efficienciesContribute to business projects and wider team initiatives when requestedSupport, supervise and coach apprentices where applicable
Education
High school diploma, general / commercial education degree or equivalentNumeric, oral and written language applications
Skills & ExperienceProfessional Experience
Previous experience within customer service, internal sales, sales support or a similar commercial roleMinimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
Good working knowledge of Microsoft Office, including Excel and WordExperience using ERP systems such as SAP, BPCS or similar business systemsConfident using email communication platforms such as OutlookUnderstanding of customer service principles and best practicesStrong administrative and data entry skills with good typing accuracyComfortable using a range of computer systems and applicationsProduct knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
Strong problem-solving and analytical abilitiesAble to prioritise workload and manage multiple tasks effectivelyHigh attention to detail and accuracyStrong organisational and data management skills
Personal Attributes
Excellent interpersonal and communication skills, both verbal and writtenStrong listening and customer service skillsProactive, adaptable and able to use initiativeCalm and professional under pressurePositive and collaborative team playerFluent English language skills; additional languages would be advantageous
Interested Please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application.Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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